Privacy Policy

Introduction

In the course of providing you with services I will collect and process information that is commonly known as personal data. The aim of this Privacy Policy is to help you to understand how and why I collect, use, retain and safeguard personal data and how your data is handled when you cease using my services.

I take all appropriate technical and organisational steps to protect the confidentiality, integrity, availability and authenticity of your data.

This Privacy Policy also sets out your individual rights to know what data is held about you, how this data is processed and how you can place restriction on the use of your data.

About Me

I work as an individual Health Kinesiology practitioner in a therapy room located in my home at Fairway, Kibworth Beauchamp, Leicester, LE8 0LB. If you have any queries about the handling of your personal data or wish to correct or update any of your personal data, please contact me via:

Telephone: 07702 826 952
Email: louise@kibworthhealthkinesiology.co.uk

I am registered with the ICO (Information Commissioner’s Office – ico.org.uk). My reference number is ZA456394.

What is personal data?

Personal data includes your name, email address, contact details, age, date of birth and any health or other information that comes up in the course of our work together.

Collection of personal data

Personal data will be kept on paper file only. No digital copies are kept.

The only personal data that is kept electronically will be your name and email address.

How we use personal data

Your contact personal data is used for communication purposes with regards to appointments, marketing offers or promotional events that I am undertaking. There is a section on the Confidential Client Questionnaire that you complete on your first visit to indicate whether and how you would like to be contacted. Your contact details will NOT be shared with any third party.

Your doctor and next of kin details are in case of an emergency while you are at my premises.

Your personal data with regards to health and other personal issues will only be used to aid our individual Health Kinesiology sessions together.

How we protect your personal data

Personal data that is kept on paper file is stored in a locked and fireproof cabinet.

Any email or other electronic correspondence between us that contains more specific information will be printed out, put on file and then deleted from the electronic source.

My website is hosted by kellys-webdesigns.com and the link to her privacy policy can be found here.

How long do we keep your personal information?

In line with my insurance policy, I keep client records for 7 years after the final session, or 7 years after a minor reaches the age of 18. After this the records are shredded.

Links and social media

For the of social media and website links on my website, please see their individual Privacy Policies.

Your rights

The GDPR includes the following rights for individuals:

  • the right to be informed;
  • the right of access;
  • the right to rectification / update and change your details;
  • the right to erasure;
  • the right to restrict processing;
  • the right to data portability;
  • the right to object; and
  • the right not to be subject to automated decision-making including profiling

Individuals can exercise their Individual Rights at any time. As mandated by law we will not charge a fee to process these requests, however if your request is considered to be repetitive, wholly unfounded and/or excessive, we are entitled to charge a reasonable administration fee.

In exercising your Individual Rights, you should understand that in some situations we may be unable to fully meet your request. For example, if you make a request for us to delete all your personal data, we may be required to retain some data for legal purposes as advised by our insurance cover.

You should understand that when exercising your rights, a substantial public or vital interest may take precedence over any request you make. In addition, where these interests apply, we are required by law to grant access to this data for law enforcement, legal and/or health related matters.

Legality

For the purposes of meeting the Data Protection Act 2018 territorial scope requirements, the United Kingdom is the named territory where the processing of personal data takes place.

Any dispute or claim arising out of this Privacy Policy and the use of your personal information will be governed by English law and the courts of England and Wales have exclusive jurisdiction to resolve any such dispute or claim.

If you require more information about our service processes or further details on how we collect personal data, please contact us on 07702 826 952.

Changes to this policy

Any changes to this policy will be informed to my current clients via email.

What to do if you have a complaint?

If you do not believe that I have rectified any complaint or query with regards to your personal data, you have the right to contact the ICO (Information Commissioner’s Office – ico.org.uk). My reference number is ZA456394.


Cookies and Privacy Policy – Online

This privacy policy sets out how Kibworth Health Kinesiology uses and protects any information that you give Kibworth Health Kinesiology when you use this website. Kibworth Health Kinesiology is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Kibworth Health Kinesiology may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect please see the list below.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at louise@kibworthhealthkinesiology.co.uk.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us at louise@kibworthhealthkinesiology.co.uk.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.